TERMS AND CONDITIONS OF BOOKING
All bookings are subject to the following conditions.
1.1 These Conditions apply to all guests of the Hotel.
Deposit policy the booking will only be considered confirmed once the Hotel is in receipt of the deposit i.e. your credit or debit card will be processed with a deposit charge or your cheque has been cleared with our bankers. All deposits are non-refundable. Deposit required to book for all classification of room is a minimum of 30% of the total booking value.
2.1 Rooms are subject to availability and the Hotel reserves the right to refuse any booking for good reason, even if you have a confirmation via a “WEB” booking.
3.1. Although full and final payment is generally required on departure, “walk in” guests will be required to pay the booking total on arrival.
4.1 Guests may check-in at any time from 2.00 p.m. on day of arrival.
4.2 On departure, guests must vacate their rooms and check-out by no later than 11.00 p.m. Failure to do so will entitle the Hotel to charge for an additional night.
5. Payment Guests must pay all outstanding charges on departure.
5.1 Payment and disputes: you are required to pay your bill in full on departure failure to do so could result in criminal or civil proceedings against you. If you have a complaint you can discuss this with the Duty Manager, however, you must pay your bill in full prior to leaving. The Hotel is under no obligation to make reductions to your bill, any refunds are at the total discretion of the General Manager who will make a decision having considered your written complaint, and this process will be concluded within 14 days of receipt of your letter
5.2. Method of payment: we accept most major credit cards (no Diners, American Express). Certain Debit cards cost the Hotel more to process and we therefore reserve the right to add a 2% surcharge to bills being settled by such cards. We also accept cheques when supported by a cheque guarantee card covering the amount of the cheque.
5.3. Credit terms: all invoices must be settled in full within 14 days from the date of the invoice. This is only applicable to customers with credit facilities. Credit facilities are not offered automatically and can only be arranged by obtaining and completing a credit application form. Credit facilities must be agreed 14 days prior to the guest arrival.
5.4. Tariffs: confirmed prices cannot be changed or transferred to promotional or discounted rates that may exist from time to time. Cancelling a booking and re-booking on a discounted or promotional rate is not permissible. All superior accommodation carries a supplement. Prices shown are inclusive of VAT at the prevailing rate. All bookings are subject to availability. Receipt of payment does not guarantee availability. No allowances or refund can be made for meals not taken on inclusive basis. We reserve the right to vary our prices to cover changes to VAT and other taxes.
6. Cancellation and booking amendments
A. Amendments must be made to the hotel at least 4 days prior to the arrival date.
B. Amendments to reservations are subject to availability.
C. Cancellations made 7 – 2 days of the arrival date will charged the 50% of the accommodation rate in full, per room booked.
D. Cancellations less than 48 hours and No Shows – 100% of the booking total.
Any cancellation charges in excess of the deposits are made less vat.
E. Cancellations made on a reservation guaranteed with a deposit will result in the loss of deposit.
F. If a stay is shortened for any reason during your stay, the full accommodation costs will be charged.
6.2 The hotel strongly advises a cancellation insurance as all payments, once received are non-refundable.
7.1 In the unlikely event that the Orchid does not, for any reason, have the required number and types of rooms available as per the Booking we reserves the right to relocate the Client to an alternative hotel of a similar standard in the same locality.
8. Right of Refusal
8.1 The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, senior staff/ management reasonably considers that the guest is under the influence of drink or drugs or is behaving in a threatening, abusive or otherwise unacceptable manner.
9.1 The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.
10. Hotel Rules
10.1 Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.
10.2 Guests shall not bring their own food or drink into the Hotel for consumption at the Hotel.
10.3 Guests are allowed guide dogs only.
10.4 Children under the age of 14 must be supervised by an adult guest at all times.
11.1 Guests with valuables should ask to have them placed in the Hotel’s central safe. The Hotel shall only be liable for any loss of or damage to valuables placed in the central safe.
11.2 Guests will be issued with a receipt for any valuables kept in the central safe.
12. Losses, Liabilities etc.
12.1 Guests must report any loss of or damage to their property immediately on discovery to the Hotel’s Lost Property, Security or other appropriate staff members, and shall make themselves available to assist with any reports made by the Hotel to the police.
12.2 Lost property. All lost property at no time becomes the responsibility of the hotel. We will make every attempt to get your property back to you however will only do this once we have received a minimum postal payment from you of £5.00. Should you wish a specific a type of postage you wish to be used this must be specified and paid for in advance before we dispatch your property.
12.3 The Hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
12.4 The Hotel’s liability for any other loss of or damage to a guest’s property is limited to £50 for any one article or £100 in aggregate, except where placed in the central safe, or where, stolen, lost or damaged through the default, neglect or wilful act of the Hotel.
12.5 The Hotel shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Hotel’s control.
12.6 Whilst all reasonable efforts have been taken by the Hotel to ensure that Bookings made under this Agreement are able to proceed, the Hotel reserves the right to relocate any booking to another hotel of similar size and standard in the locality. The Client acknowledges that the Hotel accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
12.7 The Hotel is not liable for any loss or damage caused to a guest’s vehicle, unless caused by the Hotel’s wilful misconduct.
12.8. Lost bedroom keys will incur a charge for replacement of £25.00.
12.9 Guests will be liable for any loss, damage or personal injury they may cause at the Hotel
14.1. The Orchid is a non smoking hotel, including bedrooms. A designated smoking area can be found in the courtyard of the hotel. Guests who continue to ignore the smoking policy will be evicted with no refund of monies paid. An additional charge of £100.00 will be levied against guests smoking in bedrooms, as a cleaning charge.
15.1 These Conditions shall be governed by English law and you agree to submit to the jurisdiction of the English courts.